The objective of the position is to join our "Terminal Operations" team, in order to participate in the maintenance and development of the Terminal operations. You will also be in charge of managing the InfoDesk, Kiss&Fly and Terminal supervisors teams.
Your daily tasks
- Recruiting, organising, planning, training and developing the team.
- Being in charge of the development of the department's activities.
- Initiating new department-wide projects and participating in major cross-functional projects.
- Working closely and effectively with other managers to ensure strategic and operational alignment across the company.
- Supervising, organising and developing operations within the lux-Airport terminal.
- Proposing and implementing actions to optimise tasks and infrastructure within the terminal in order to ensure operational efficiency and the required level of customer satisfaction.
- Cooperating with various external actors (airline, handler, ANSP, etc.) at both operational and tactical levels in order to ensure the daily operations within the terminal.
Your other missions
- Establishing and managing the department's budget.
- Participating in airport audits and, following the conclusions, proposing the necessary corrective actions in relation to the operations within the terminal and ensure their implementation.
- Monitoring all ongoing projects and works in the terminal and ensuring operational continuity.
- Initiating and specifying requirements for changes, works, problems, etc., within the terminal.
- Ensuring that all procedures, instructions and manuals are up to date, followed and trained. If missing or sub-optimal, develop and improve them in cooperation with the Experts team (e.g. evacuation, emergency, business continuity).
- Using forecasting data to improve operational planning.
- Ensuring that all emergency and evacuation plans are known and implemented by the whole team.
- Participating in the integration of new employees.
ATTENTION: The position may generate the need to be on call for specific needs.
Studies / training :
Postgraduate degree (Master) or equivalent experience
Experience :
10 years of relevant experience in the airport or aviation industry related to passenger services
Skills and knowledge required:
IT Tools:
Mandatory :
- Microsoft Office Suite.
Languages :
- English: fluent spoken and written.
- French: fluent spoken and written (preferred)
Specific knowledge linked to the job:
- Knowledge of project management;
- Knowledge of all aspects of terminal operations, relevant international and national ICAO standards and recommendations, their interpretation and industry best practice.